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We want you to have a clear and straightforward shopping experience. If you need to return an item, please review the information below.
Eligible customers may request a return within 14 days of receiving their order.
Where a statutory right of withdrawal applies, customers can exercise that right within the applicable legal period. This does not affect any additional consumer rights provided by law.
Please handle products with reasonable care while deciding whether to keep them. We recommend returning items with their original accessories and packaging whenever possible.
Any deduction for diminished value will only be made where permitted by applicable law.
Contact our customer support team and include:
We will provide the relevant return instructions and return address.
Where the statutory right of withdrawal applies, refunds are processed within the time required by law. We may withhold reimbursement until the goods are received or you provide evidence of having returned them, where legally permitted.
Refunds are normally issued using the original payment method unless another method is expressly agreed.
If your order arrives damaged, defective or incorrect, please contact us with your order details and, where available, photographs of the issue.
Your statutory rights regarding faulty or non-conforming goods remain unaffected.
Return shipping costs depend on the reason for the return and the applicable consumer protection laws. Any customer-paid return costs must be disclosed before purchase where required.
Your privacy matters to us. This section explains the main ways personal information may be processed when you browse our store or place an order.
Depending on how you use our store, we may process:
Personal information may be used to:
Payments are handled through the payment providers made available at checkout. Payment providers may process information necessary to authorize and complete transactions.
Relevant delivery information may be shared with shipping and logistics providers to fulfil your order.
Our store may use cookies and similar technologies for essential functionality and, where applicable, analytics or marketing purposes.
Depending on applicable law, you may have rights to access, correct, delete or restrict the processing of your personal data, as well as other data protection rights.
For privacy-related questions, contact the store using its published customer support details.
These terms provide general information about shopping through our online store.
We aim to provide clear product descriptions, images and pricing information.
Product appearance may vary slightly due to screen settings and other display differences.
Product prices are displayed in the currency shown on the storefront. Any applicable taxes and delivery charges should be disclosed during the purchasing process.
When you place an order, you will receive information confirming its submission. The process for accepting orders and forming a sales contract is described in the store's applicable sales terms.
Available payment methods are displayed during checkout.
Payment processing is subject to the relevant payment provider's terms and security procedures.
Shipping times depend on the destination, carrier and order processing requirements. More information is provided in our Shipping Policy.
Returns and refunds are handled according to our return information and applicable law.
If you have questions about your order, please contact our customer support team.
Nothing in these terms limits or excludes mandatory consumer rights under applicable law.
We offer international delivery to supported destinations worldwide.
Our target delivery timeframe is 3–8 business days, depending on the destination country.
This is an estimate rather than a guaranteed delivery date. Actual delivery times may vary depending on the carrier, customs procedures, local conditions and other circumstances.
Orders are prepared for shipment after payment confirmation and any necessary verification.
Processing times may vary during weekends, public holidays or periods of high order volume.
International shipping availability depends on the destination and applicable delivery restrictions.
Any applicable import duties, taxes or customs charges should be clearly disclosed before purchase where required by law.
Where tracking is available, shipment information will be provided after the order has been dispatched.
Please check your shipping details carefully before placing an order.
If you notice an error, contact customer support as soon as possible.
If your delivery is delayed, please contact us so we can investigate the shipment.
Your legal rights regarding delivery remain unaffected by estimated shipping times.